Contact Center Manager

About the role

Accurate Management (AMC) is hiring a Contact Center Manager to join our team in Cairo. You will manage our contact centre and the people, systems and resources that keep it running.

About the company

Accurate Management Consultancy (AMC) is based in Giza, Egypt, and delivers recruitment and outsourced operations for client companies around the world.

What you will do

• Manage contact-centre floor operations and the supervisors who run them.
• Make sure staffing, schedules and seats meet forecast demand.
• Oversee the telephony and CRM systems with IT and keep them running reliably.
• Monitor real-time and daily performance and act quickly on any gap.
• Apply policies for attendance, quality and information security.
• Prepare daily, weekly and monthly performance reports.

What we are looking for

• Bachelor’s degree in any discipline.
• 5+ years in contact centres, including 2+ years in a management role.
• Hands-on knowledge of contact-centre systems (ACD, IVR, CRM).
• Strong understanding of contact-centre KPIs and workforce planning.
• Strong leadership and problem-solving skills.
• Excellent Arabic and very good English.

What we offer

• Competitive package based on experience.
• Social insurance in line with Egyptian labour law.
• Training and a clear path to grow with the company.
• A growing team working with clients across different industries.