Customer Experience Specialist

About the role

Accurate Management (AMC) is hiring a Customer Experience Specialist to join our team in Cairo. You will analyse customer complaints and feedback and turn them into improvements to the service.

About the company

Accurate Management Consultancy (AMC) is based in Giza, Egypt, and delivers recruitment and outsourced operations for client companies around the world.

What you will do

• Analyse customer complaints, feedback and survey results (CSAT, NPS).
• Map the customer journey and identify pain points.
• Recommend and follow up improvements with Operations, Quality and clients.
• Track complaint trends and resolution times.
• Report customer-experience insights to management and clients.
• Help design surveys and voice-of-customer programmes.

What we are looking for

• Bachelor’s degree in business, marketing or a related field.
• 2+ years in customer experience, quality or complaint management.
• Good understanding of CSAT, NPS and customer-journey mapping.
• Strong analytical and presentation skills.
• Good command of Excel.
• Excellent Arabic and good English.

What we offer

• Competitive package based on experience.
• Social insurance in line with Egyptian labour law.
• Training and a clear path to grow with the company.
• A growing team working with clients across different industries.