Quality Assurance Specialist – Contact Center

About the role

Accurate Management (AMC) is hiring a Quality Assurance Specialist – Contact Center to join our team in Cairo. You will evaluate calls and interactions and make sure our service meets the quality standards agreed with clients.

About the company

Accurate Management Consultancy (AMC) is based in Giza, Egypt, and delivers recruitment and outsourced operations for client companies around the world.

What you will do

• Evaluate calls, chats and emails against agreed quality forms.
• Give clear feedback to agents and team leaders and follow up on improvement.
• Run calibration sessions with team leaders and clients.
• Spot recurring issues and recommend process or training changes.
• Prepare quality reports and trend analysis.
• Check compliance with scripts, policies and data-protection rules.

What we are looking for

• Bachelor’s degree in any discipline.
• 2+ years in a contact centre, including at least 1 year in quality assurance.
• Strong listening, analytical and feedback skills.
• Fair, objective and detail-oriented.
• Good command of Excel.
• Excellent Arabic and good English.

What we offer

• Competitive package based on experience.
• Social insurance in line with Egyptian labour law.
• Training and a clear path to grow with the company.
• A growing team working with clients across different industries.