Technical Support Specialist

About the role

Accurate Management (AMC) is hiring a Technical Support Specialist to join our team in Cairo. You will help our customers solve problems using our software.

About the company

Accurate Management Consultancy (AMC) is based in Giza, Egypt, and delivers recruitment and outsourced operations for client companies around the world.

What you will do

• Answer customer support requests by phone, email and chat.
• Diagnose and solve problems in using the software.
• Reproduce bugs and escalate them clearly to the development team.
• Track tickets until they are resolved and keep customers informed.
• Write help articles and FAQs.
• Share recurring issues and customer feedback with the product team.

What we are looking for

• Bachelor’s degree in computer science, information systems or a related field.
• 1+ years in technical support for software or web applications.
• Good troubleshooting skills and understanding of web applications.
• Experience with a ticketing system.
• Patient, clear communicator.
• Very good Arabic and English.

What we offer

• Competitive package based on experience.
• Social insurance in line with Egyptian labour law.
• Training and a clear path to grow with the company.
• A growing team working with clients across different industries.